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What Our Terms Mean for Your Account

wira44 operates under a defined set of legal terms that govern how your account works, how your data is handled, and what you can expect from us when things need resolving.

Account TermsData HandlingUser RightsJurisdiction-Dependent AccessContact for Policy Requests
wira44 What Our Terms Mean for Your Account
ACCOUNT PROTECTION DETAIL

How wira44 Handles Your Data and Account Security

Your account security and the integrity of your personal data are handled through a combination of technical controls and defined internal processes. We use SSL encryption across all account pages, and login sessions require verification before any account changes — including changes to your linked payment method such as Touch 'n Go eWallet or Boost — can be saved. Your data is not sold to third parties, and access within our team is restricted to roles that require it for account operation.

Data Retention

We retain your account data only for as long as your account is active and for any period required by applicable law. Once that period passes, data is deleted or anonymised according to our internal schedule.

Cookie Handling

We use session cookies to keep your account active and preference cookies to remember your language and payment selections. You can manage cookie settings through your browser at any time without affecting your account.

Requesting Your Data

You can submit a data access request through live chat or email. Tell us your registered account email, specify what you need — a full data export or a specific record — and we will process it within the required timeframe.

Disputing Account Records

If you believe any detail on your account — name, contact number, transaction record — is incorrect, contact support with the relevant evidence. Corrections that affect payment verification may require identity confirmation before they are applied.

POLICY CONTACT PATHS

Reach Us About Any Legal or Policy Matter

If you have a question about how our terms apply to your account, want to request your data, or need to raise a formal concern, our support team handles policy-related queries through the channels below. Responses to data and legal requests may take longer than standard account queries — we aim to acknowledge within one working day and resolve within the timeframe required by applicable law.

Live Chat Reach the support team directly through the live chat window in your account. For legal queries, state your account email and the nature of your request clearly so it can be routed correctly.
Email Support Send written legal or data requests to our support email address. Include your registered account details and a clear description of what you are requesting or disputing.
Account Help Centre The Help Centre inside your account dashboard covers common policy questions, including how to update your registered details and how to submit a formal data correction request.

Common Questions About Your Rights and Our Terms

These are the questions we see most often from account holders in Malaysia who want to understand how our terms apply to them, what rights they have over their data, and how to act on those rights through our support channels.

Access depends on local law and is available where local law permits. We recommend you check the regulations that apply in your region before creating an account or making any deposit.

We hold your registered email, contact number, account transaction history and any identity documents submitted for verification. Payment credentials for Touch 'n Go eWallet, Boost or GrabPay remain with those providers — we do not store them.

Contact our support team via live chat or email, state your registered account email and ask for a data export. We will acknowledge the request within one working day and fulfil it within the timeframe required by applicable law.

You can request deletion of data that we are not legally required to retain. Data tied to transaction records may be kept for the period required by applicable regulations before deletion can be completed.

Any material change to account terms will be communicated to your registered contact before it takes effect. Continuing to use the account after that date constitutes acceptance of the revised terms.

Submit a written complaint through our email support channel. Include your account email, a description of the concern and any relevant dates. We treat formal data complaints separately from standard account queries and escalate them to the appropriate team.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.